AI in customer engagement – are travel brands doing enough to future proof their strategy?

November 13th 2019, 6:30PM

The Square Restaurant | London, UK

According to Gartner, by the end of 2020 consumers will handle 85% of their engagements with businesses without speaking to a human being. Digital channels are now the preferred channel of choice, particularly for millennials – 40% of who interact with chatbots on a daily basis. With over a third of travellers now happy to allow a bot to plan an upcoming trip based on their previous travel history, are travel brands ready to meet their customer expectations?

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WHERE & WHEN

The Square

Address: 6-10 Bruton St, Mayfair, London W1J 6PU

Wednesday, 13th November 2019 | 6:30PM

EVENT HOST

LogMeIn transforms the way people work and live through secure connections to the computers, devices, data, and people that make up their digital world. Designed for consumers, mobile professionals and IT organisations, LogMeIn’s solutions empower over 50 million active users to connect with more than 750 million devices, giving companies new ways to reach and support today’s connected customer while helping businesses bring the next generation of connected products to market. LogMeIn is headquartered in Boston’s Innovation District with offices in Australia, Hungary, India, Ireland and London.

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