How can AI bridge the gap between digital and agent-assisted customer journeys?

March 24th 2020, 6:30PM

Fenchurch Restaurant, Vinoly Room at the Walkie Talkie Building | London, UK

Digital functions have had much of the focus for AI automation and chatbot technologies, but for Utility brands serving a broad church the phone channel is not going away anytime soon. Gartner believes we are seeing a new wave of utility-based AI adoption to increase operational efficiencies, with internal support centres being a low-risk, high reward way to validate the value of AI for your business. So are all channels now equal, and connected!?

The promise of this technology is compelling: to reduce operational costs, whilst simultaneously increasing CSAT and NPS scores. So what is preventing widespread adoption in your business?

Join a room full of senior CX and operational execs from Energy and Water companies to discuss:
– What comes first? Customer-facing AI or an agent-facing AI?
– Which will have the biggest impact on your organization?
– What are the barriers to adopting AI CX tools internally and externally? Are they the same?
– Are you convinced of the business benefit and impact on CX metrics?

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WHERE & WHEN

Fenchurch Restaurant, Vinoly Room at the Walkie Talkie Building

Address: Fenchurch Street, 20, London, EC3M 3BY

Tuesday, 24th March 2020 | 6:30PM

EVENT HOST

LogMeIn transforms the way people work and live through secure connections to the computers, devices, data, and people that make up their digital world. Designed for consumers, mobile professionals and IT organisations, LogMeIn’s solutions empower over 50 million active users to connect with more than 750 million devices, giving companies new ways to reach and support today’s connected customer while helping businesses bring the next generation of connected products to market. LogMeIn is headquartered in Boston’s Innovation District with offices in Australia, Hungary, India, Ireland and London.

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EXECUTIVE DINNER

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