WHY TELEPHONY SHOULD BE PART OF YOUR
CUSTOMER EXPERIENCE (CX) STRATEGY IN 2018
November 7th 2018, 6PM
Mandarin Oriental | Munich
Companies spend a fortune, as well as time and effort in creating compelling web journeys, however, the desk phone has long been neglected. Enabling your employees to offer your customers exceptional service is quickly becoming the key differentiator even over price. With 92% of interactions taking place over the phone, even over social, it’s time to prioritise your phone. With Natterbox you can increase efficiency, improve sales productivity and enhance your overall customer experience.
Mandarin Oriental Hotel – Occupying an ornate 1880s opera house, this luxury hotel is less than 10 minutes’ walk from Marienplatz and its U-Bahn station, and from the former royal palace Munich Residenz.
Address: Neuturmstraße 1, 80331 München, Germany
Wednesday, 7th November 2018 | 6:00PM – 10:00PM
Natterbox uniquely integrates mobile and fixed communications into one, united Cloud PBX system to improve customer and user experience. Natterbox’s cloud-based voice services such as Mobile Voice Recording for compliance purposes, Voice Integration with Salesforce and Cloud CTI, are all easily managed in real-time from a secure, online management portal. Natterbox transforms how technology is consumed for thousands of people every day by continually challenging conventional working practices and rebelling against traditional telephony to empower businesses with control and flexibility of voice like never before.